We know that reliability is important to you. You need to be sure your fire system is fit for purpose and not prone to false alarms. After all, false alarms cost money and could lead to people ignoring a genuine alarm.And that’s why we have introduced our exclusive FAITH (False Alarm Immune TecHnology) guarantee. The bold gesture represents our confidence in the technology we use and our high level of service.
The guarantee applies to any customer who has a Siemens Cerberus Pro fire system with ASA detection installed and subsequently maintained by Senseco Systems. We will pay a £1,000 cash penalty if the equipment is proved to be responsible for a false fire alarm as per our official definition:
- Any non-emergency alarm that is neither manual nor malicious in origin and generates an evacuation and/or fire brigade attendance.
By keeping it simple, we can focus on our objective: to raise standards and eliminate false alarms.
There are just six qualifying conditions attached to this guarantee, as follows:
- The system installed must be Siemens Cerberus Pro with ASA detectors designed, installed and commissioned by Senseco Systems Ltd
- A service agreement with Senseco Systems Ltd must be in place
- The system must be compliant with BS5839-1:2017 and meet our LPS1014 requirements
- The guarantee will commence following a three-month monitoring period
- Any changes of use of the premises must be reported to Senseco Systems and the system altered accordingly
- Finally, to ensure correct management of the system, all operators must have training, provided free by Senseco Systems Ltd
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